A Letter to VIP Auto Parts and Service –

Most of the time people write reviews of auto repair businesses to criticize or complain, myself included.  However, I have had such an experience today with VIP that I felt compelled to respond in writing to the company.  Below is my message to them:

To Whom it May Concern:

(Please Pass this on to The “Big Boss” on my behalf)

I want to tell you all about the outstanding service I received this morning in Claremont, NH.  I went in for what I expected to be a complicated oil change.  I had tried to have it change the previous week only to find the drain plug was stripped and would just spin in place.  Well, in the process of changing the oil the technician accidentally left our air suspension system engaged, this resulted in rupturing the rear airbags.  Here’s the part I really want to compliment:

The young lady who had made my appointment and a man–I assume the store manager–approached me in a very professional and conciliatory way that reminded me of a doctor entering a waiting room with really bad news.  They explained what had happened and assured me that the needed repairs would be taken care of as soon as possible.  In addition, the oil change–which had not been as complicated as I had anticipated–would be free of charge.  Tomorrow afternoon they will fix the car and I’ll be back on the road.

My point is that I have been treated poorly before by various mechanics.  A friend of mine recommended that I try VIP, even though it is a slight distance from my home in Vermont.  My first internal response when the staff approached me was a fear that they were going to give me a list of things that needed to be repaired.  The way that they managed a difficult situation and the care they showed to me in that moment has earned VIP my family’s continued patronage. 

Well Done VIP!

Please feel free to pass this on to the Claremont location and share as you like.  I will be telling as many as I can about our experience and the exceptional care of the staff there.

Sincerely,
Dave (& Andie) Bentley
Springfield, Vermont

Advertisements

About bigdbentley

MEET DAVE "BIG D" BENTLEY - A MAN OF MANY HATS I wear a lot of hats in the course of my life. I wear the "husband hat" with my wife, Andie, whom I have been married to for 26 years. I wear the "daddy hat" with my children, Danielle and David, and their spouses, Micah and Tracie. I am privileged to don my "Papa hat" with my two gorgeous grand-daughters, Amaria and Jaydan, and my energetic grandson, Jethro. I wear the "pastor hat" with my church congregation in Wallingford, Vermont. I have served churches in West Virginia, Alabama, Florida and Vermont. In December of last year my wife and I accepted the call to serve in Wallingford, Vermont. In addition to this variety of caps, I am a student, attending Liberty University to receive a Masters in Teaching in Elementary Education as well as secondary Language Arts. My hobbies tend to revolve around my family, so they include, camping, traveling, playing board games, and spending time with them. In addition I enjoy reading, rainy days, listening to and playing worship songs, and cooking.

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s

%d bloggers like this: